FAQ
What are your shipping times?
Normal shipping: 6–15 business days.
Pre-orders: 2–6 weeks depending on when you order in our production cycle (we usually ship at the end or start of the month).
Because each kit is hand-prepared, occasional delays can happen. Thanks for your patience while we make your kit perfect!
Where can I find my tracking number?
Your tracking number will be sent to your email as soon as your order ships. (Check your spam folder just in case!)
Do you ship internationally?
Yes, we do! We ship to most countries around the world. Shipping times may vary depending on your location, so please check our shipping policy for more detailed information.
What happens if there’s a delay?
If production takes longer than expected, we’ll send you an email update with the new estimated shipping time.
If you think your order is delayed, please double-check your inbox (and spam folder) for our update email. Your order is safe and we’re still working hard to get your kit ready!
How do I access my video tutorials?
Each kit includes a QR code and a password. Scan the code and enter the password exactly as shown to unlock your videos.
Where can I download my digital pattern & guide?
Right after purchase, we send you an email with both the digital pattern and guide. (Search your inbox for “Mini Crafts” if you missed it!)
What if I mess up the pre-started piece?
Don’t worry! On your tutorial page, look for the Bonus section. It shows you how to restart your pre-started piece step by step.
Make sure to read all of our FAQs before contacting us, your question is probably already answered
Still need help?
For any questions, shipping inquiries and tracking updates - please contact us at contact@minicrafts.co or use the contact form below.
We will respond to all forms of contact within 24-48 hours.